Terms & Conditions
1. Order Processing & Local Pickup
• Processing applies ONLY to shipped orders, prepared within 24 hours by our Fulfillment Department.
• International shipping dispatch: Mondays, Wednesdays, and Fridays.
• Local Saint Lucia customers may choose “Quick Pickup” at Glam Bar Salon.
• Local pickup: Monday–Friday, 9:00 AM–6:00 PM.
• Same-day pickup available once order confirmation is received.
2. Shipping Schedule (Regional & International)
• Dispatch days: Monday, Wednesday, Friday.
• Express International Service.
• Delivery window: 2–3 business days after dispatch.
• No weekend or holiday shipping.
3. Local Pickup (Saint Lucia)
• Pickup location: Glam Bar Salon.
• Pickup hours: Monday–Friday, 9:00 AM–6:00 PM.
• Order confirmation required for collection.
4. International Duties & Taxes
• Orders may incur customs duties, taxes, or VAT based on destination country.
• These fees are the customer's responsibility.
• Glam Bar Salon does not reimburse or control customs charges.
• Refusal to pay customs fees resulting in returned packages will not be refunded or reshipped.
5. No Return / No Refund / No Exchange Policy
Due to the hygienic nature of our luxury hair products:
• All sales are final.
• No refunds, returns, or exchanges.
• Orders cannot be altered or cancelled once shipped.
• Incorrect address returns require a reship fee.
6. Hygiene Seal Policy
• All hair products include a hygiene seal.
• Broken or tampered seals deem the item used and non-reviewable.
• Opened products are not restocked, resold, or exchanged.
7. Lost, Delayed, or Stolen Packages
• Responsibility transfers to the carrier once tracking is issued.
• Glam Bar Salon is not liable for delays, customs holds, or natural-event disruptions.
• Claims for lost or stolen packages must be filed with the courier.
8. Incorrect Address Disclaimer
• Customers must provide accurate shipping details.
• Returned packages due to incorrect addresses require a reship fee.
• No refunds will be issued for address errors.
9. Order Confirmation & Tracking
• Email confirmation sent immediately after purchase.
• Tracking information provided once the order ships.
10. Shipping Rates
• Caribbean region: $45 USD
• United States: $50 USD
• United Kingdom: $55 USD
• Global Shipping Note:
- If platform cannot support region selection, flat rate defaults to $55 USD.
- If region-based options are supported, customers pay the rate matching their location.
11. Order Change / Cancellation Policy
• Orders cannot be changed, edited, or cancelled after submission.
• Customers must ensure all order and address details are correct before checkout.
12. Failed Delivery / Return-to-Sender Policy
• If a package is returned due to missed delivery attempts, unpaid customs, or incorrect address:
- Customer is responsible for reshipment fees.
- No refunds will be issued.
- Packages will not be resent until fees are paid.
13. Quality Assurance Policy
• All items undergo thorough quality checks before shipping.
• Wigs, bundles, and lace pieces are photographed/recorded prior to dispatch for accuracy.
14. Shipping Damage Policy
• Damages caused during transit must be reported directly to the courier.
• Glam Bar Salon is not responsible for shipping damage once dispatched.
15. Fraud Prevention Policy
• Orders flagged for suspicious activity may be cancelled and refunded.
• Additional verification may be required to ensure customer security.
16. Privacy & Data Protection
• Customer information is used solely for order processing and communication.
• Glam Bar Salon does not sell or share personal data.
17. Customer Responsibility for Product Care
• Once delivered, proper maintenance is the customer's responsibility.
• Glam Bar Salon is not liable for damage from coloring, bleaching, heat, or chemical treatments.
18. Policy Acceptance
• By placing an order, customers agree to all Glam Bar Salon policies.